Frequently Asked Questions

Topics

Giving & Donations

How does giving work at Everyone’s Marketplace?

At checkout, you select the charity you want to support. We donate 5% of your purchase total directly to that organization at no extra cost to you.

Does donating 5% affect product pricing?

No. The donation comes from our business, not from an added fee or price increase on your order.

What happens to the donation if I return an item?

The charitable portion of your purchase is still honored, even if an item is returned.

Orders & Shipping

How long does it take to process my order?

Orders are processed within 1 to 3 business days, excluding weekends and holidays.

When will my order arrive?

Standard shipping typically takes 3 to 7 business days after processing, depending on your location and carrier conditions.

Will I receive tracking information?

Yes. Once your order ships, tracking details will be sent to the email address used at checkout.

Returns & Exchanges

What is your return policy?

Eligible items may be returned within 15 days of delivery if they are unused, unworn, and in original packaging.

Who pays for return shipping?

Customers are responsible for return shipping unless the return is due to a damaged, defective, or incorrect item.

Do you offer exchanges?

Exchanges are available for damaged or defective items, subject to inventory availability.

Account & Support

How can I contact customer support?

You can reach our support team by emailing support@everyonesmarketplace.com, by calling (833) - Every1s, or by using the contact form on our website.

How long does it take to hear back from support?

Most inquiries are answered within 1 to 2 business days during standard business hours.

What information should I include when contacting support?

Please include your order number, the email used at checkout, and a brief description of your question to help us assist you quickly.

Get in touch

Still have questions? Send us a message!